Privacy Policy

 a.) Personal Information Collected from Clients 
We collect personal and service-related information in order to provide timely roadside assistance and customer support. The types of information we may collect include:

Personal Information: Name, address, phone number, email address, date of birth.
Vehicle Information: Make, model, year, license plate number, and VIN.
Location Data: Real-time or recent location to dispatch roadside services.
Payment Information: Credit/debit card details or other billing methods.
Communication Records: Calls, texts, and emails related to service requests and support.
We may collect this information directly from you or from your authorized representative or device used to access our services.

b.) Purpose for Collecting Personal Information 
Your information is used to provide, improve, and support our roadside assistance services. This includes:

Service Fulfillment: To dispatch service providers to your location and confirm service delivery.
Customer Support: To resolve issues, provide updates, and respond to inquiries.
Billing & Account Management: To process payments, send invoices, and manage your subscription.
Safety & Compliance: To verify identity, prevent fraud, and comply with legal obligations.
Program Improvements: To enhance our services, develop new features, and ensure system security.
We do not sell your personal information. Information may be shared only with third-party service providers strictly for the purpose of fulfilling your service request.

c.) Sharing of Customers Information 
“No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.” 

d.) Messaging Terms and Conditions: You consent to receive informational text message responses in relation to your initial communication. Message frequency varies. Message and data rates may apply. You may opt out of receiving text SMS at any time by replying STOP or by sending an email to indepencence@freereinlogistics.com. Reply HELP for Support.